Return & Refund Policy

Most products purchased from Authentic Creation are eligible for return and refund, provided they meet the following conditions:

• The item must be unused and unworn.
• The item must be returned in its original condition.
• All original tags, labels, and packaging must remain intact.
• The return request must be made within 7 days of delivery.

To request a return:

1. 1Contact us within 7 days of delivery through our email, phone, or WhatsApp.
2. 2Our support team will review your request and, if eligible, provide a Return Authorization Number along with the return instructions.
3. 3Send the eligible product back according to the instructions provided.
4. 4Once we receive the item, our team will inspect it to verify that it meets the return conditions.
5. 5After a successful inspection, we will process the applicable refund.

For other eligible returns, return shipping arrangements may be subject to the applicable return conditions.

Once your returned product has successfully passed inspection, the refund will generally be processed within 3–5 business days.

The time required for the refund to appear in your account may vary depending on the payment method:

Processing times may vary slightly depending on the financial institution.

If you receive a product that is damaged or defective, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the damaged or defective product
• Photographs of the packaging, if applicable
• A brief description of the issue

A refund or return may not be accepted if:

• The product has been used or worn.
• The product has been washed or cleaned.
• The product has been altered, modified, or repaired.
• The product has been damaged after delivery due to customer handling.
• Original tags or packaging are missing or damaged.
• The return request is made after the 7-day return period, unless the product was defective upon arrival.
• The item is specifically identified as Final Sale or otherwise excluded from returns.

For pre-order products, Authentic Creation provides the relevant product information, specifications, estimated delivery details, and other applicable conditions before the order is placed.

By placing a pre-order, you acknowledge and accept the applicable pre-order conditions communicated to you before purchase.

If you have any questions about a pre-order product, please contact our support team before placing the order.

For return, refund, damaged-product, or pre-order inquiries, please contact Authentic Creation:

Support Hours: Saturday–Thursday, 10:00 AM–10:00 PM